Payments and Refund Policy

1. Payment Overview

At SabeelTV, we believe in providing transparent and fair pricing for our Quranic learning courses. Our payment structure is designed to make quality Islamic education accessible to everyone while maintaining the sustainability of our platform.

This policy outlines our payment methods, pricing structure, and refund procedures to ensure you have complete clarity before making a purchase.

2. Pricing Structure

2.1 Course Categories

2.2 One-Time Payment Model

We operate on a one-time payment model, which means:

• Lifetime Access: Pay once and access your courses forever
• No Recurring Fees: No monthly or annual subscriptions
• Future Updates: Access to course updates and improvements
• Multiple Devices: Learn on any device with your account

2.3 Pricing Transparency

All course prices are clearly displayed in Indian Rupees (₹) and include applicable taxes. We occasionally offer discounts and promotional pricing, which will be clearly marked and time-limited.

3. Payment Methods

3.1 Secure Payment Gateway

We use Razorpay, a leading and secure payment gateway in India, to process all transactions. Razorpay is PCI DSS compliant and follows the highest security standards to protect your payment information.

3.2 Accepted Payment Options

3.3 Payment Security

Your payment information is encrypted and securely processed. We never store your complete payment details on our servers. All transactions are protected by SSL encryption and comply with industry security standards.

4. Payment Process

4.1 How to Purchase

4.2 Payment Confirmation

After successful payment, you will receive:

• Email confirmation with payment receipt
• Immediate access to your enrolled course
• Payment details in your account dashboard
• Invoice for tax and record-keeping purposes

5. Refund Policy

5.1 Refund Eligibility

We understand that sometimes a course may not meet your expectations. Our refund policy is designed to be fair and transparent:

5.2 Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@sabeeltv.com
2. Provide your order details and reason for refund
3. Our team will review your request within 24-48 hours
4. If approved, refund will be processed within 5-7 business days
5. Refund will be credited to your original payment method

5.3 Refund Timeline

Refunds are typically processed within 5-7 business days after approval. The time for the refund to appear in your account depends on your bank or payment provider, which may take an additional 3-5 business days.

6. Cancellation Policy

6.1 Course Cancellation

Since we operate on a one-time payment model, there are no recurring charges to cancel. However, you can:

• Pause your learning at any time
• Resume courses whenever you're ready
• Access your courses indefinitely
• Request account deactivation if needed

6.2 Account Deactivation

If you wish to deactivate your account, please contact our support team. Note that account deactivation will result in the loss of access to all purchased courses, and no refunds will be provided for account deactivation requests.

7. Dispute Resolution

7.1 Payment Disputes

If you encounter any issues with your payment or believe there has been an error, please:

1. Check your payment confirmation email and account dashboard
2. Contact our support team immediately
3. Provide detailed information about the issue
4. Allow us 24-48 hours to investigate and respond

7.2 Escalation Process

If we cannot resolve your payment dispute satisfactorily, you may escalate the matter to our management team. We are committed to fair resolution and will work diligently to address any legitimate concerns.

8. Contact Information

For payment-related inquiries, refund requests, or technical support, please contact us: