Payments and Refund Policy
Transparent information about our payment methods, pricing, and refund policies
Last updated: October 12, 2025
1. Payment Overview
At SabeelTV, we believe in providing transparent and fair pricing for our Quranic learning courses. Our payment structure is designed to make quality Islamic education accessible to everyone while maintaining the sustainability of our platform.
This policy outlines our payment methods, pricing structure, and refund procedures to ensure you have complete clarity before making a purchase.
2. Pricing Structure
2.1 Course Categories
Free Courses
Basic introductory courses available to all registered users at no cost
Subscription Courses
All other courses are included under a single monthly subscription plan that provides unlimited access to the complete course library
2.2 Subscription Model
We operate on a recurring monthly subscription model, which means:
- Unlimited Access: Enjoy full access to all current and future courses while your subscription remains active
- Simple and Flexible: One subscription covers all courses — no separate payments required
- Continuous Learning: Receive new course releases and updates automatically
- Multi-Device Access: Learn anytime, anywhere, on any device
2.3 Pricing Transparency
Subscription pricing is clearly displayed in Indian Rupees (₹) and includes applicable taxes. We may occasionally offer promotional discounts or limited-time offers, which will be clearly marked.
3. Payment Methods
3.1 Secure Payment Gateway
We use Razorpay, a leading and secure payment gateway in India, to process all transactions. Razorpay is PCI DSS compliant and follows the highest security standards to protect your payment information.
3.2 Accepted Payment Options
3.3 Payment Security
Your payment information is encrypted and securely processed. We never store your complete payment details on our servers. All transactions are protected by SSL encryption and comply with industry security standards.
4. Payment Process
4.1 How to Purchase
- Browse Courses: Explore our course catalog and select the course you want to enroll in
- Review Details: Read course description, curriculum, and pricing information
- Click Enroll: Select the "Enroll Now" button to proceed to payment
- Choose Payment: Select your preferred payment method from the available options
- Complete Payment: Enter payment details and confirm your purchase
- Access Granted: Receive immediate access to your course upon successful payment
4.2 Payment Confirmation
After successful payment, you will receive:
- Email confirmation with payment receipt
- Immediate access to your enrolled course
- Payment details in your account dashboard
- Invoice for tax and record-keeping purposes
5. Refund Policy
We operate on a subscription-based model, and due to the nature of digital content, refunds are generally not provided once access has been granted.
If you experience any technical issues or problems accessing your courses, please contact our support team — we'll review your case and assist in resolving the issue promptly.
5.1 Subscription Cancellations
- You can cancel your subscription at any time.
- After cancellation, access remains active until the end of your current billing period, and no further payments will be charged.
6. Cancellation Policy
6.1 Course Cancellation
Since we operate on a one-time payment model, there are no recurring charges to cancel. However, you can:
- Pause your learning at any time
- Resume courses whenever you're ready
- Access your courses indefinitely
- Request account deactivation if needed
6.2 Account Deactivation
If you wish to deactivate your account, please contact our support team. Note that account deactivation will result in the loss of access to all purchased courses, and no refunds will be provided for account deactivation requests.
7. Dispute Resolution
7.1 Payment Disputes
If you encounter any issues with your payment or believe there has been an error, please:
- Check your payment confirmation email and account dashboard
- Contact our support team immediately
- Provide detailed information about the issue
- Allow us 24-48 hours to investigate and respond
7.2 Escalation Process
If we cannot resolve your payment dispute satisfactorily, you may escalate the matter to our management team. We are committed to fair resolution and will work diligently to address any legitimate concerns.
8. Contact Information
For payment-related inquiries, refund requests, or technical support, please contact us:
Related Policies
Payment Security
Your payments are processed securely through Razorpay, ensuring the highest level of security and compliance with industry standards.